Support

To show the weather where you actually are. Umbrella uses your location to fetch a local forecast and then discards it — it doesn't store a history of where you've been or track your route. You can use the app with location turned off, but the forecast will fall back to your saved home location.

"Always" lets Umbrella keep your weather and notifications accurate when you travel, and powers leave-home departure alerts via a small geofence around your home. If you choose "While Using," everything still works while the app is open — some background notifications just become less precise or unavailable. You can change this in iOS Settings at any time.

Umbrella+ adds both-ends commute weather with departure timing, People You Care For, the full health-sensitivity alert suite (pollen, air quality, heat, cold, pressure), the dry-window finder, the evening briefing, iOS calendar integration, and unlimited saved places. The free app keeps everything else — including all severe weather warnings, which are never paywalled. See the full comparison.

The annual plan includes a 7-day free trial. You won't be charged until the trial ends, and you can cancel any time during it at no cost. If you cancel, Plus features remain until the trial expires.

Subscriptions are billed through Apple. To manage or cancel: open Settings → your name → Subscriptions → Umbrella, or in the App Store app tap your profile picture → Subscriptions. Cancelling stops the next renewal; you keep Plus until the current period ends. Umbrella can't cancel Apple subscriptions on your behalf.

Make sure you're signed in with the same Apple ID, then go to Umbrella's Settings and tap Restore Purchases. Your subscription or lifetime unlock will be re-applied. If it doesn't appear, force-quit the app, check your Apple ID, and try again — then email us if you're still stuck.

Purchases are processed by Apple, so refunds go through them: visit reportaproblem.apple.com, sign in with your Apple ID, and request a refund for the purchase. Apple decides refund requests, not us — but if something in the app went wrong, email us too and we'll do what we can.

Two common causes: Low Power Mode pauses background refresh, and iOS limits how often apps can update in the background. Check that notifications are enabled for Umbrella in iOS Settings, that Background App Refresh is on, and that Low Power Mode is off. Opening the app always pulls a fresh update.

Forecasts come from a weather model that updates periodically, so fast-developing conditions can briefly differ between apps. Pull down on the home screen to refresh. If a reading still looks clearly wrong after refreshing, let us know the location and time and we'll look into it.

You add people who matter to you and the place they're in, and Umbrella flags when the weather there is worth knowing about — a hot day for an elderly parent, a cold one for a child. It only uses the location you enter for them; it doesn't track their device.

Optional, opt-in heads-ups for things like pollen, air quality, pressure changes, heat and cold. You choose which ones matter to you, and Umbrella only surfaces those. They're informational and aren't a substitute for medical advice.

Umbrella stores your preferences and saved places on your device. Deleting the app removes that data. If you've contacted us by email and want that correspondence deleted, email us and we'll remove it.

We'd love to hear it — email support@umbrellaweather.com with what you were doing and what you expected. Screenshots help a lot.